FAQ – Migration to the new Library Search

November 16, 2016 – 7:55 am
ACULibrary

We are working very hard on the migration to the new Library Search. During this time a few features of the Library website may not be working properly. We’ve put together a list of FAQs to answer common questions about our migration process. Please contact us for further assistance.

When will the new Library Search be ready?

Our new Library Search will be live on the 22nd of November.

How come the Library Search looks different already?

We are currently using a temporary Library Search. It looks very similar to the new Library Search – consider it a sneak peek!

Can I still borrow books from the Library?

Yes. You can borrow and return as normal during the migration period.

Library Search says the book I want is available, but I can’t find it on the shelf. What should I do?

During the migration period, the availability of books may be inaccurate. Please feel free to contact us if you need help finding books.

I can’t login to My Library to renew my loans. Will I receive a fine?

No. All loans with due dates during the migration period have been extended automatically.

How do I check what I have on loan when I can’t login to My Library?

Unfortunately there is no way to check your loans history during the migration period. When our new Library Search is live from 22 November you will be able to log in to My Library again. Rest assured you will not receive fines for items you have out on loan during this time.

Can I still request books?

Requesting is unavailable at the moment. You will be able to place requests as normal when the new Library Search is live from 22 November.

How do I check my fines when I can’t login to My Library?

Unfortunately there is no way to check your fines during the migration period. When our new Library Search is live from 22 November you will be able to log in to My Library again.

Can I still pay fines from the 15th – 21st of November?

Yes, however you can’t view your owing fines in My Library during this time. We recommend only paying the fines if you have a financial hold (block) on your account. If you are aware of the balance of your fine, you can pay it online via this form.

I have a financial hold on my account due to a Library fine. If I pay the fine during the migration period, will the hold be removed?

Yes. We are currently processing fines manually, so it may take some extra time for the financial hold to be removed. We appreciate your patience during this time. If you have questions about payment of fines during the migration period, please contact us.

How do I access databases?

During the migration process, you will not be able to search for databases in the Library Search. Access databases via the Databases link on our website homepage, your Subject Guide, or the link at the top of Library Search.

Why does Find Databases look different?

We are using a new system for our database list. We think it looks much nicer. You can search and browse by topic, title, format and vendor.

How do I find the full text of articles in databases?

You may have noticed our FindIt button find it is not working at the moment. In the meantime you can copy and paste article titles into the Library Search. Our new look Findit@ACU button new find it will be working in a few weeks.

The Find Full Text feature in EndNote isn’t working. How do I fix it?

Find Full Text is temporarily unavailable. When the new Library Search is live, you will need to update your Find Full Text preferences in EndNote for off campus use. See our EndNote Guide for instructions.

I’ve found a link on the Library website that isn’t working. What should I do?

We are in the processing of updating a large number of links on our website. We apologise for any inconvenience this may cause. Please feel free to contact us to let us know and we’ll do our best to help you find what you’re looking for.

Why isn’t the Library Search on the ACU App working?

Library Search via the ACU App is temporarily unavailable. It will be working again in the next few weeks. The new Library Search is mobile-friendly, so you should have no trouble accessing it via browser on your mobile device.

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